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Compliments & Complaints
The Methuen Police welcomes your feedback. Your compliments and complaints are important to us.
Compliments can be submitted using our Online Compliments Form.
Complaints can be submitted using our Online Complaints Form.
You may submit these forms anonymously.
All police department employee complaints received by the Methuen Police Department by any person in any form will be investigated.
Please Note: This portal is only used to report a compliment or complaint against the Methuen Police Department or an employee. To report other criminal or non-criminal activity, please call 978-983-8698. For an emergency, dial 9-1-1.
Allegations - The Methuen Police Department Office of Professional Standards is mandated to investigate allegations of misconduct against employees of the Methuen Police Department. All allegations of employee misconduct are investigated by conducting a thorough and impartial examination of all available information.
What Happens After My Complaint is Received?
All complaints received by the Department are forwarded to the Office of Professional Standards . When a complaint is received, it is reviewed to determine the nature of the allegations. The most serious complaints are investigated by the Office of Professional Standards. These complaints involve allegations of excessive force, bias, or complaints alleging criminal activity. Complaints comparatively less serious in nature, such as rude behavior or improper procedure, are forwarded to the appropriate supervising Platoon or Division Commander. In every case, the person making the complaint will be contacted during the investigation for additional information and will be notified by mail of the final disposition.
If you do not wish to submit our online forms, we have provided alternative methods.
By Mail
Attention: Office of Professional Standards
Methuen Police Department
90 Hampshire Street
Methuen, MA 01844
In Person
90 Hampshire Street
Methuen, MA 01844
Request to speak with the Officer-in-Charge on duty at any time.
Via Email
Email Office of Professional Standards
By Phone
Phone: 978-983-8698
Request to speak with the Officer-in-Charge on duty at any time.